Frequently Asked Questions

The world always looks brighter from behind a smile.

Emergency information

If you are an emergency case requiring immediate attention, please call +61 1300 763 368. We will give you instructions and directions. If you know the Medical Centre’ s address, please come as quick as possible. If you need transfer by us, please let us know by phone.

What can I expect at an appointment?

When you arrive at the Medical Centre, the staff will greet you and seat you at the waiting room. We will examine you as quick as possible – average waiting time is 15 minutes.

What happens if I am a new patient?

You may have referred yourself, have been referred by another specialist or by Medical Insurance. We will discuss your problem and ask about your medical history. A thorough examination will then follow. We may request examinations and tests to assist and support our diagnosis.

X-rays, blood / urine analysis, ultrasonography, MRI, endoscopy can all be performed with no delay in the same building. If you have previous examinations and tests related to your current condition, please bring those along to the consultation. Also bring any copies of letters from other doctors or recent medication. It will help us to help you.

We will discuss with you the results of your examinations and we will recommend the proper treatment. Some conditions may be faced immediately by conservative or surgical treatment. In case you need surgery requiring general anesthesia, we arrange routine or urgent transfer by quick boat, state or private air ambulance to Athens or to your preferred destination (subject to stable medical condition). In special cases a patient can be escorted.

Otherwise, depending on the results of your examinations, the nature of the medical problem and your holiday plan, we will discharge you from our clinic, refer you on to another health professional or book you for surgery. If follow-up consultation or further consultations are required, we will indicate this and the staff will let you know the date and time of your next appointment.

Do you have Imaging (x-rays, ultrasonography, CT-scan) facilities?


Ordinary x-rays, panoramic mouth views, ultrasonography , endoscopy, CT-scan, bone mass density scanner or laser imager ( digital developer ) can be performed on location.

Do you examine children at your clinic?


A Pediatrician is immediately available if needed.

What happens if I need an intramuscular or intravenous injection?

Certain cases require injections for quick and full recovery. These can include antibiotics, anti-inflammators, local anesthesia or steroids.
Steroids and local anesthesia injections are administered by Doctors and anti-inflammators / antibiotics by an experienced nurse under our supervision.

What if I need Anesthetic?

We can undertake only small or minor procedures in our Medical Centre, using local anesthesia or superficial sedation.

All other procedures requiring general anesthesia are transferred to Athens or back to patient’s destination, to be admitted at a General Hospital.

What happens if I need a prescription?

We may prescribe for example analgesia treatment for your condition. Please let us know in case you have any allergy or other medical condition.

If you have already been taking drugs prescribed by your home doctor, please bring them with you for clarification or possible drug interactions and correlations with the new condition.

Insurance and Billing

Do you accept my insurance?

Our Medical Centre accepts most of the internationally recognized Insurance companies with affiliate.

If this is not your case, or if you have no insurance coverage then you will be expected to pay the bill in cash or credit card at the end of consultation. The original receipt, the signed copy of the credit card bill, the medical report in English and the results of tests performed are given to you in order to be delivered to your private or state insurance for reimbursement.

An estimate of consultation fees and costs, investigations or surgery are available on request.

Do I need referral?

If you have private insurance with an affiliate, the referral can be sent from your insurance company to us by fax or e-mail. We suggest that you contact your insurance in order to obtain this referral before your visit to our offices.

If you don’t have an insurance coverage, feel free to come to our Medical Centre. The billing procedure is as explained above.

Dental Cleanings & Exams?

For most patients, we recommend a dental cleaning and exam every 6 months. Proper preventive care is the key to long lasting oral health and avoiding problems with your teeth. When you visit our office for a cleaning and exam, we’ll do several things:

  • Professionally clean your teeth, removing plaque and tartar
  • Conduct a comprehensive exam
  • Check for oral cancer
  • Take X-Rays (depending on when your last set was taken)

Regular Scaling / Cleaning can Prevent Future Dental And Health Problems


Left untreated, dental problems can lead to worsening and more costly dental repair. And worse, infections left unchecked can spread throughout the body. But regular dental examinations and cleaning may allow problems to be detected early, so they don’t turn into larger medical problems.

Here are a few of the issues that can be detected and resolved with regular exams, dental intervention and professional oral hygiene:

  • Tooth decay
  • An impacted wisdom tooth that can lead to infection
  • Gum disease that can spread infection if left untreated
  • Tooth erosion due to bruxism or teeth grinding

What is plaque?

Many of the foods you eat cause the bacteria in your mouth to produce acids. Sugared foods, such as candy and cookies, are not the only culprits. Starches, such as bread, crackers, and cereal, also cause acids to form. If you snack often, you could be having acid attacks all day long. After many acid attacks, your teeth may decay.

Plaque also produces substances that irritate the gums, making them red, tender or bleed easily. After a while, gums may pull away from the teeth. Pockets form and fill with more bacteria and pus. If the gums are not treated, the bone around the teeth can be destroyed. The teeth may become loose or have to be removed. In fact, gum disease is a main cause of tooth loss in adults.

One way to prevent tooth decay and gum disease is by eating a balanced diet and limiting the number of between-meal snacks. If you need a snack, choose nutritious foods such as raw vegetables, plain yogurt, cheese or a piece of fruit.

What is daily oral health care?

The best way to remove decay-causing plaque is by brushing and cleaning between your teeth every day. Brushing removes plaque from the tooth surfaces.

Brush your teeth twice a day, with a soft-bristled brush. The size and shape of your brush should fit your mouth, allowing you to reach all areas easily. Use a toothpaste that contains fluoride, which helps protect your teeth from decay.

Cleaning between the teeth once a day with floss or interdental cleaners removes plaque from between the teeth, areas where the toothbrush can’t reach. It is essential in preventing gum disease.

By taking care of your teeth, eating a balanced diet and visiting your dentist regularly, you can have healthy teeth and an attractive smile your entire life.

What Is Periodontitis or Gum Disease?

Periodontitis is a common gum disease that can result in tooth loss, if left untreated. It refers to an inflammation of the gums that can affect the gums, surface of your teeth and the surrounding pockets of the teeth. As it advances, it can lead to more severe problems like tooth loss and create a need for surgery to remove damaged areas of the gumline, if necessary.

The beginning of periodontitis can stem from bacterial plaque, which is a sticky membrane that can harden to form tartar. Tartar, or calculus, is a crusty deposit that can trap even more bacteria, causing damage to the enamel of the tooth. As the infection spreads to the surrounding areas, the gums may become infected, and the disease may spread to other parts of the body including your heart.

Periodontitis Or Gingivitis?

Healthy gums are a light pink colour with a healthy look. But sometimes due to lifestyle factors or genetics, an infection may be contracted. Gingivitis is a milder condition and is characterised by swelling or inflammation of the gums. Your gums may bleed when you brush your teeth and may begin to recede. If left untreated, gingivitis can become periodontitis, which is a more severe infection. Periodontitis can spread to the surrounding gums, teeth and even into the bone and travel throughout the body.

Symptoms Of Periodontitis

When periodontitis takes hold, symptoms will become more severe and may include:

  • Tooth loss
  • Bad breath
  • Receding gums
  • Bad taste in the mouth
  • Gums that bleed easily
  • Plaque buildup on the teeth
  • Tooth and/or gum pain when chewing
  • Inflammation or infection throughout your body
  • Tooth or teeth may become loose and wobbly

Do you have parking facilities?


Free Parking is available in front and around the Medical Centre.

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